{"id":951,"date":"2026-09-11T18:44:37","date_gmt":"2026-09-11T18:44:37","guid":{"rendered":"https:\/\/fulanashoes.com\/faq\/"},"modified":"2026-09-11T18:44:37","modified_gmt":"2026-09-11T18:44:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/fulanashoes.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"legal-page\" aria-labelledby=\"legal-page-title\">\r\n\t\t<header class=\"legal-page__hero\">\r\n\t\t\t<p class=\"legal-page__eyebrow\">Centro de ayuda<\/p>\r\n\t\t\t<h1 id=\"legal-page-title\">Preguntas frecuentes<\/h1>\r\n\t\t\t\t\t\t\t<p>Quick answers about sizing, payments, shipping, international orders, exchanges, and care for your Fulana shoes.<\/p>\r\n\t\t\t\t\t<\/header>\r\n\r\n\t\t<div class=\"legal-page__toolbar\">\r\n\t\t\t<p aria-live=\"polite\">\r\n\t\t\t\t10 temas\t\t\t<\/p>\r\n\t\t\t<div class=\"legal-page__toolbar-actions\">\r\n\t\t\t\t<button type=\"button\" data-legal-expand>Abrir todo<\/button>\r\n\t\t\t\t<span aria-hidden=\"true\">\u00b7<\/span>\r\n\t\t\t\t<button type=\"button\" data-legal-collapse>Cerrar todo<\/button>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"legal-page__content\">\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" open>\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>\u00bfDesde d\u00f3nde env\u00edan?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Fulana est\u00e1 en Argentina. Los pedidos se preparan localmente y pueden enviarse dentro del pa\u00eds o al exterior, seg\u00fan el destino y los m\u00e9todos de env\u00edo disponibles al finalizar la compra.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>\u00bfPuedo comprar desde fuera de Argentina?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>S\u00ed. Las clientas internacionales pueden comprar en USD cuando est\u00e1 seleccionado el mercado internacional. Las opciones de pago y env\u00edo disponibles pueden variar seg\u00fan el pa\u00eds.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>\u00bfC\u00f3mo elijo mi talle?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Algunos productos incluyen medidas del pie en cent\u00edmetros junto a cada talle. Recomendamos compararlas con un par que ya te calce bien.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Si est\u00e1s entre dos talles o necesit\u00e1s ayuda, contactanos antes de hacer tu pedido y te guiamos.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>\u00bfQu\u00e9 medios de pago est\u00e1n disponibles?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Los medios de pago dependen del mercado seleccionado. En Argentina puede haber opciones locales, cuotas, transferencia o tarjeta. Los pedidos internacionales pueden mostrar medios de pago en USD.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>\u00bfOfrecen cuotas en Argentina?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Cuando est\u00e9 disponible, las clientas de Argentina ver\u00e1n la informaci\u00f3n de cuotas en las p\u00e1ginas de producto o durante el checkout. Las promociones pueden depender del proveedor de pago y de la tarjeta seleccionada.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>How long will it take for my order to arrive?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>If, after selecting your size and model, you see \u201cIn stock,\u201d the product is available and ready to ship. We dispatch these orders within 2 business days of receiving your purchase.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>If you see \u201cOn backorder,\u201d the product is currently out of stock and will be made especially for you. Production takes a maximum of 3 to 5 weeks.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>We will keep you updated throughout the process. You can also contact us by email and include your order number.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Estimated FedEx transit times (after dispatch): Americas: 5\u20137 business days; Europe: 7\u201310 business days; Asia and Oceania: 10\u201315 business days; rest of the world: 10\u201315 business days. These are estimates, not guaranteed delivery dates.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Can international customers return or exchange an order?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Due to customs and international shipping costs, we cannot generally offer returns or exchanges to customers outside Argentina, unless they can visit our showroom in Buenos Aires. Please contact our customer service team to discuss possible alternatives. This does not affect rights required by applicable law.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>What are the exchange and return conditions in Argentina?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Exchanges: Products purchased through our online store can be exchanged within 30 days of the original purchase. To arrange an exchange, contact us on WhatsApp at 11 5042-6905. Shipping costs associated with the exchange are the customer\u2019s responsibility, except where applicable law provides otherwise.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Returns: Products purchased through our online store can be returned within 10 days of the original purchase. Products must be returned in perfect condition, as sent. Return shipping costs are the buyer\u2019s responsibility, except where applicable law provides otherwise. Once the returned product has been inspected, the refund processing time depends on the original payment method.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Do you have a store?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Yes! Visit us at Avenida Tango, Av. Boedo 843, C1218, Ciudad Aut\u00f3noma de Buenos Aires.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Opening hours: Monday to Friday, 12:00 pm\u20135:00 pm. No appointment needed.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>\u00bfC\u00f3mo cuido mis zapatos?<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Manten\u00e9 tus zapatos lejos del calor directo y de la humedad excesiva. Limpialos con cuidado seg\u00fan el material y guardalos en un lugar seco despu\u00e9s de usarlos.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<footer class=\"legal-page__cta\">\r\n\t\t\t<h2>\u00bfTodav\u00eda ten\u00e9s dudas?<\/h2>\r\n\t\t\t<p>Escribinos y te ayudamos antes, durante y despu\u00e9s de tu compra.<\/p>\r\n\t\t\t\t\t\t\t<a class=\"legal-page__button\" href=\"https:\/\/wa.me\/5491150426905?text=Hola%2C%20tengo%20una%20consulta.\" target=\"_blank\" rel=\"noopener\">\r\n\t\t\t\t\t<svg class=\"fulana-icon\" aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" focusable=\"false\"><path d=\"M7.9 20A9 9 0 1 0 4 16.1L2 22Z\"\/><\/svg>\t\t\t\t\t<span>Chatear por WhatsApp<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t<\/footer>\r\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-951","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/pages\/951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/comments?post=951"}],"version-history":[{"count":0,"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/pages\/951\/revisions"}],"wp:attachment":[{"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/media?parent=951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}