{"id":952,"date":"2026-09-11T18:44:57","date_gmt":"2026-09-11T18:44:57","guid":{"rendered":"https:\/\/fulanashoes.com\/policies\/"},"modified":"2026-09-11T18:44:57","modified_gmt":"2026-09-11T18:44:57","slug":"policies","status":"publish","type":"page","link":"https:\/\/fulanashoes.com\/es\/policies\/","title":{"rendered":"Store Policies"},"content":{"rendered":"<section class=\"legal-page\" aria-labelledby=\"legal-page-title\">\r\n\t\t<header class=\"legal-page__hero\">\r\n\t\t\t<p class=\"legal-page__eyebrow\">Pol\u00edticas simples<\/p>\r\n\t\t\t<h1 id=\"legal-page-title\">Pol\u00edticas de la tienda<\/h1>\r\n\t\t\t\t\t\t\t<p>Un resumen claro de c\u00f3mo funcionan los pedidos, pagos, env\u00edos, cambios, devoluciones y compras internacionales en Fulana.<\/p>\r\n\t\t\t\t\t<\/header>\r\n\r\n\t\t<div class=\"legal-page__toolbar\">\r\n\t\t\t<p aria-live=\"polite\">\r\n\t\t\t\t8 temas\t\t\t<\/p>\r\n\t\t\t<div class=\"legal-page__toolbar-actions\">\r\n\t\t\t\t<button type=\"button\" data-legal-expand>Abrir todo<\/button>\r\n\t\t\t\t<span aria-hidden=\"true\">\u00b7<\/span>\r\n\t\t\t\t<button type=\"button\" data-legal-collapse>Cerrar todo<\/button>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"legal-page__content\">\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" open>\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Pedidos<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Los pedidos se confirman cuando el pago est\u00e1 aprobado. Despu\u00e9s de la confirmaci\u00f3n, Fulana prepara el pedido y env\u00eda la informaci\u00f3n correspondiente de env\u00edo o retiro.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Si un producto deja de estar disponible despu\u00e9s de la compra, te contactamos para ofrecer una alternativa, cambio, reintegro o cr\u00e9dito en tienda seg\u00fan el caso.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Pagos y moneda<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>La tienda puede mostrar precios en ARS para Argentina y en USD para clientas internacionales. Los medios de pago finales y las promociones dependen del mercado seleccionado y del proveedor de checkout.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Las cuotas, descuentos, beneficios por transferencia y promociones de env\u00edo gratis pueden ser temporales y estar sujetos a disponibilidad.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Env\u00edos en Argentina<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Las opciones, tiempos y costos de env\u00edo dom\u00e9stico se muestran al finalizar la compra. El env\u00edo gratis puede aplicar cuando el pedido cumple las condiciones de la promoci\u00f3n activa.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Env\u00edo internacional<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Los pedidos internacionales pueden estar sujetos a aranceles, impuestos de importaci\u00f3n, gastos de gesti\u00f3n aduanera o cargos locales del pa\u00eds de destino. Estos costos suelen estar a cargo de la clienta salvo que se indique expl\u00edcitamente lo contrario.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Los tiempos estimados de entrega no est\u00e1n garantizados y pueden variar por aduana, demoras del correo, feriados o regulaciones locales.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Exchanges in Argentina<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Products purchased through our online store may be exchanged within 30 days of the original purchase. To arrange an exchange, contact us on WhatsApp at 11 5042-6905. Shipping costs associated with the exchange are the customer\u2019s responsibility, except where applicable law provides otherwise.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Returns in Argentina<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Products purchased through our online store can be returned within 10 days of the original purchase. They must be returned in perfect condition, as sent. Return shipping costs are the buyer\u2019s responsibility, except where applicable law provides otherwise. Once the returned product has been inspected, refund processing time depends on the original payment method.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>International exchanges and returns<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Due to customs and international shipping costs, we cannot generally offer returns or exchanges for customers outside Argentina, unless they can visit our showroom in Buenos Aires. Contact customer service to explore alternatives. This does not affect rights required by applicable law.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t\t\t<details class=\"legal-page__item\" >\r\n\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t<span>Cuidado del producto<\/span>\r\n\t\t\t\t\t\t<span class=\"legal-page__marker\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t<div class=\"legal-page__answer\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Los materiales naturales pueden variar en tono, textura y terminaci\u00f3n. Estas variaciones son parte del car\u00e1cter del producto y no deben considerarse defectos.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Los da\u00f1os causados por mal uso, exposici\u00f3n al agua, limpieza inadecuada o desgaste normal pueden no estar cubiertos por las pol\u00edticas de cambio o devoluci\u00f3n.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/details>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<footer class=\"legal-page__cta\">\r\n\t\t\t<h2>\u00bfTodav\u00eda ten\u00e9s dudas?<\/h2>\r\n\t\t\t<p>Escribinos y te ayudamos antes, durante y despu\u00e9s de tu compra.<\/p>\r\n\t\t\t\t\t\t\t<a class=\"legal-page__button\" href=\"https:\/\/wa.me\/5491150426905?text=Hola%2C%20tengo%20una%20consulta.\" target=\"_blank\" rel=\"noopener\">\r\n\t\t\t\t\t<svg class=\"fulana-icon\" aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" focusable=\"false\"><path d=\"M7.9 20A9 9 0 1 0 4 16.1L2 22Z\"\/><\/svg>\t\t\t\t\t<span>Chatear por WhatsApp<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t<\/footer>\r\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-952","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/pages\/952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/comments?post=952"}],"version-history":[{"count":0,"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/pages\/952\/revisions"}],"wp:attachment":[{"href":"https:\/\/fulanashoes.com\/es\/wp-json\/wp\/v2\/media?parent=952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}