Help center
Frequently Asked Questions
Quick answers about sizing, payments, shipping, international orders, exchanges, and care for your Fulana shoes.
Where do you ship from?
Fulana is based in Argentina. Orders are prepared locally and can be shipped within Argentina or internationally, depending on the destination and available shipping methods at checkout.
Can I buy from outside Argentina?
Yes. International customers can shop in USD when the international market is selected. Available payment and shipping options may vary by country.
How do I choose my size?
Some products include foot measurements in centimeters next to each size. We recommend comparing those measurements with a pair that already fits you well.
If you are between sizes or need help, contact us before placing your order and we will guide you.
Which payment methods are available?
Payment methods depend on the selected market. Argentina may include local payment options, installments, transfer or card payments. International orders may show USD payment methods.
Do you offer installments in Argentina?
When available, Argentine customers will see installment information on product pages or during checkout. Promotions may depend on payment provider and selected card.
Can I exchange my order?
Exchanges are generally accepted when products are unused, in original condition, and within the exchange window defined in our policies. Shipping costs may vary by case and location.
How should I care for my shoes?
Keep your shoes away from direct heat and excessive humidity. Clean gently according to the material and store them in a dry place after use.