Store Policies

Orders are confirmed once payment is approved. After confirmation, Fulana prepares the order and sends the relevant shipping or pickup information.

If an item becomes unavailable after purchase, we will contact you to offer an alternative, exchange, refund, or store credit depending on the case.

The store may display prices in ARS for Argentina and USD for international customers. Final payment methods and promotions depend on the selected market and checkout provider.

Installments, discounts, transfer benefits, and free shipping promotions may be temporary and subject to availability.

Domestic shipping options, delivery times, and costs are shown at checkout. Free shipping may apply when the order meets active promotion conditions.

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges charged by the destination country. These costs are usually paid by the customer unless explicitly stated otherwise.

Delivery estimates are not guaranteed and can vary due to customs, carrier delays, holidays, or local regulations.

Products purchased through our online store may be exchanged within 30 days of the original purchase. To arrange an exchange, contact us on WhatsApp at 11 5042-6905. Shipping costs associated with the exchange are the customer’s responsibility, except where applicable law provides otherwise.

Products purchased through our online store can be returned within 10 days of the original purchase. They must be returned in perfect condition, as sent. Return shipping costs are the buyer’s responsibility, except where applicable law provides otherwise. Once the returned product has been inspected, refund processing time depends on the original payment method.

Due to customs and international shipping costs, we cannot generally offer returns or exchanges for customers outside Argentina, unless they can visit our showroom in Buenos Aires. Contact customer service to explore alternatives. This does not affect rights required by applicable law.

Natural materials can vary in tone, texture, and finish. These variations are part of the product character and should not be considered defects.

Damage caused by misuse, water exposure, improper cleaning, or normal wear may not be covered by exchange or return policies.