Help center
Frequently Asked Questions
Quick answers about sizing, payments, shipping, international orders, exchanges, and care for your Fulana shoes.
Where do you ship from?
Fulana is based in Argentina. Orders are prepared locally and can be shipped within Argentina or internationally, depending on the destination and available shipping methods at checkout.
Can I buy from outside Argentina?
Yes. International customers can shop in USD when the international market is selected. Available payment and shipping options may vary by country.
How do I choose my size?
Some products include foot measurements in centimeters next to each size. We recommend comparing those measurements with a pair that already fits you well.
If you are between sizes or need help, contact us before placing your order and we will guide you.
Which payment methods are available?
Payment methods depend on the selected market. Argentina may include local payment options, installments, transfer or card payments. International orders may show USD payment methods.
Do you offer installments in Argentina?
When available, Argentine customers will see installment information on product pages or during checkout. Promotions may depend on payment provider and selected card.
How long will it take for my order to arrive?
If, after selecting your size and model, you see “In stock,” the product is available and ready to ship. We dispatch these orders within 2 business days of receiving your purchase.
If you see “On backorder,” the product is currently out of stock and will be made especially for you. Production takes a maximum of 3 to 5 weeks.
We will keep you updated throughout the process. You can also contact us by email and include your order number.
Estimated FedEx transit times (after dispatch): Americas: 5–7 business days; Europe: 7–10 business days; Asia and Oceania: 10–15 business days; rest of the world: 10–15 business days. These are estimates, not guaranteed delivery dates.
Can international customers return or exchange an order?
Due to customs and international shipping costs, we cannot generally offer returns or exchanges to customers outside Argentina, unless they can visit our showroom in Buenos Aires. Please contact our customer service team to discuss possible alternatives. This does not affect rights required by applicable law.
What are the exchange and return conditions in Argentina?
Exchanges: Products purchased through our online store can be exchanged within 30 days of the original purchase. To arrange an exchange, contact us on WhatsApp at 11 5042-6905. Shipping costs associated with the exchange are the customer’s responsibility, except where applicable law provides otherwise.
Returns: Products purchased through our online store can be returned within 10 days of the original purchase. Products must be returned in perfect condition, as sent. Return shipping costs are the buyer’s responsibility, except where applicable law provides otherwise. Once the returned product has been inspected, the refund processing time depends on the original payment method.
Do you have a store?
Yes! Visit us at Avenida Tango, Av. Boedo 843, C1218, Ciudad Autónoma de Buenos Aires.
Opening hours: Monday to Friday, 12:00 pm–5:00 pm. No appointment needed.
How should I care for my shoes?
Keep your shoes away from direct heat and excessive humidity. Clean gently according to the material and store them in a dry place after use.