Store Policies

Orders are confirmed once payment is approved. After confirmation, Fulana prepares the order and sends the relevant shipping or pickup information.

If an item becomes unavailable after purchase, we will contact you to offer an alternative, exchange, refund, or store credit depending on the case.

The store may display prices in ARS for Argentina and USD for international customers. Final payment methods and promotions depend on the selected market and checkout provider.

Installments, discounts, transfer benefits, and free shipping promotions may be temporary and subject to availability.

Domestic shipping options, delivery times, and costs are shown at checkout. Free shipping may apply when the order meets active promotion conditions.

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges charged by the destination country. These costs are usually paid by the customer unless explicitly stated otherwise.

Delivery estimates are not guaranteed and can vary due to customs, carrier delays, holidays, or local regulations.

Products may be exchanged when they are unused, clean, undamaged, and returned with original packaging. The exchange window and shipping costs should be confirmed before sending the product back.

Refund eligibility depends on product condition, timing, payment method, and applicable consumer regulations. Shipping costs, duties, or taxes may not be refundable unless required by law.

Natural materials can vary in tone, texture, and finish. These variations are part of the product character and should not be considered defects.

Damage caused by misuse, water exposure, improper cleaning, or normal wear may not be covered by exchange or return policies.